Tech support (Paul) ignores calls.
Factory Pure phone calls produce nothing.
I'm still stuck with a faulty generator. I want to return it, but staff not reaching out to a dissatisfied customer!
Generator in great shape with low hours and in near new condition. Works perfectly and came with charger, wheel kit, cover and accessories. Pleased with the unit and using it as a backup power source for our cabin. Excellent value, good delivery tracking and I plan to purchase from Factory Pure again.
Expectation was fulfilled, found the item with little wear signs, started up with no problems, shipping and delivery went smooth, I would recommend purchasing from FactoryPure again.
fast delivery , just read discription carefully my order did not come with accessories
So far, so good on a great generator at a great price.