We’ll its like this... first off it got stalled off in New Jersey because of an ice storm for a week plus. Then when it got almost here I get a call from UPS saying it has oil all over it and they would recommend I return it unless I needed right away. Now it’s back in your hands and I have yet to get a confirmation that there’s a different one sent out to me so guess it hasn’t been a very good experience so far. :(
I purchased knowing full well that this unit was a refurb, scratch and dent. When the power washer showed up, first thing I noticed is that the box was very oily. I also discovered that it did not have an air filter element; I contacted FactoryPure customer service and was reassured a replacement was on the way; weeks later I still have yet to see the replacement filter... I filled the engine and pump with their required oils, started up the unit and noticed it doesn't really idle well, will require carb cleaning and/or adjustment. While running, I was not able to keep the engine running unless I had the pressure wand trigger depressed, apparently the pump unloader valve needs adjustment. Overall, I wouldn't buy a refurbished unit from this company again.