I understood I was buying an open box unit that could have been used and returned. But, the price was great and it came with a warrenty. I had read up on the unit and saw many say theirs had a bad cracked sparkplug. Well, mine came in the original packaging that looked as it had been stored in a damp climate. The packaging had been retaped so it would hold together. There were signs of on mold on the instruction sheet,.But it looked to be a new unit, not a scratch on it. It started right uo on the first pull and ran like a champ. After a cool down, I decided to check the sparkplug. Sure enough it had a cracked insulator and was bent slightly. I was surprised it ran like that. I could have contacted Westinghouse and gotten a new plug, under warrenty, but it was easier to just purchase one locally, $3. Im very happy with my purchase.
I received the generator and foot was broken. Then when I started it, it would only run 5 seconds and then quit each time. I worked with Westinghouse and they had me try several things with the carb linkage. They also sent me a part with no success. They finally decided to send another generator. So I'm waiting on delivery.
Would not recommend buying a open box generator. Received it and it didn't run more than 5 seconds and shut off. Called factory pure and they passed the buck to Westinghouse. Westinghouse sent out a replacement and it had way more hours than stated on the web site. so requested to return it for a refund , not very happy needed a generator for a camping trip. took 2 weeks to see a refund to my pay pal account after numerous phone calls. I liked the generator so I bit the bullet and bought a new one for $100 more, well worth it. Summary don't buy a generator from Factory pure in my opionon
It arrived with the outer layer of the gas cap shattered and two screws in the front panel and two screws in the back panel won't hold because the tabs they go into are broken off. The are enough scratches on the outside to make me concerned it "well used", rather than "open box" It runs great and I have been short on time, so I didn't file a complaint. If I did and factory pure made it right, (replace broken parts or send $100 off) I would give a better review, it they said "too bad, that's what you bought" I would give it less stars. It can run my RV air conditioner and it microwave at the same time. It required no ground modification to charge my electric car and only takes 75% of it's power to run it's 16amp 120v EVSE. It seems to be very fuel efficient, adding 16 miles of ev range on 1/4 gallon gas. (It would be a more accurate test if I used the whole gallon.) Aside from the condition I am impressed with it.
Bought before our 18 day camping trip did not start called pure factory they couldn’t do nothing about it called Westinghouse and also nothing still waiting for return label Real waste of time