I ordered a generator. The ad stated it might have a few cosmetic blemishes. When I picked it up at shipping dock it had several large dents. Even the shipping company said it was from shipping not previous damage. I have tried making a claim for this but claim keeps being denied. Saying it is small blemishes. I sent pics showing these are large dents and obviously done during shipping. Not happy! Very poor customer service!
The generator runs fine but seems like 1 wheel is bent and wobbles when rolling.
Haven't used it for 220v yet but the remote start is pretty awesome.
I believe everything went very well. The Generator shipment was received. Everything was as expected. We purchased the extended warranty but so far everything has worked very well. The Generator was a good value and we are happy to have it. Looking forward to using it this hunting season quite a bit. We recommend doing business with Factory Pure. We did are are glad we found them. Thank you.
So we took the risk and decided to save about $450 and purchased a refurbished one from FactoryPure site … Probably the best decision that we ever made on a purchase like this .. The shipment came just a few days latter – we had it delivered to a local Freight office so we could save on the delivery charge – totally an easy process start to finish … Got the Generator – fired up on the first push … we have now ran it for over 100 straight hours and it hasn’t missed a beat .. we probably have about a 70% load on it constantly from work A/C’s we are using … The meter showed ZERO hours on the engine … although the frame was scuffed up a little the generator itself seemed Brand New … During the shipping process the remote control got lost and we contact FactoryPure thinking it was going to be an issue getting one and 2 days later it showed up here ate work express mail – brand new … I have never heard of FactoryPure before but we will be using them in the future on anything else that we need … GREAT customer service … Quick Shipping – Products look Brand New … (and NO – I don’t work for FactoryPure – LOL) … let me add a quick PS – so in 100 hours of operation we have gone through exactly 50 gallons … we burn about ½ a gallon an hour .. we added a 40 gallon external tank knowing that we would be running it until a needed oil change – drain – refill – then back on … and will probably be doing that until cooler weather sets in … (by the way the oil refill is easier than any other generator we have) … Pretty sure if you are not loading it up you can get much better gas mileage …