Customer Reviews (288)
Placed my order online on Sat Oct. 1. On Monday the 3rd I received a text that the item shipped from NY. I live in Florida near Palm Beach. I was able to track the shipment online and on Thur. I receaved a call that the generator would be delivered on Friday the 7th. It just came and I installed the wheels and if it was not listed as refurbished, I would take it for NEW. Not a mark on it! I started it via electric start and it started right up. It has 2hrs and 45 min. on the clock and that is the only way I could tell it was not new. Ran great, looks great, price was great, and the shipping was fast
Only wish is that it had a fuel gauge.
Tech support (Paul) ignores calls.
Factory Pure phone calls produce nothing.
I'm still stuck with a faulty generator. I want to return it, but staff not reaching out to a dissatisfied customer!
Generator in great shape with low hours and in near new condition. Works perfectly and came with charger, wheel kit, cover and accessories. Pleased with the unit and using it as a backup power source for our cabin. Excellent value, good delivery tracking and I plan to purchase from Factory Pure again.
Expectation was fulfilled, found the item with little wear signs, started up with no problems, shipping and delivery went smooth, I would recommend purchasing from FactoryPure again.
fast delivery , just read discription carefully my order did not come with accessories