I like the bicycle. But most of all I appreciated the customer service I received from Factory Pure. I actually got a phone call from a representitive stating that my bicycle was sold out and gave me several options on, other bikes / cancel order / wait for back order etc. I opted to wait for the back order and was given a promise date ant lo and behold the bike was delivered as promised on the date promised. I can't remember if ever since the online order world when I actually received customer service before and not an impersonal e-mail. All in all was a very rewarding experience dealing with FactoryPure thanks Tanner if you read this.