Had an issue with the battery. After speaking with the service Dept, they immediately shipped out a new battery and case. They were extremely helpful and prompt. They never made me feel like inept, which many other service depts do.
By the way, I love the scooter.
Took it out to Vegas and am very happy. The mobility scooter is super agile, can turn around in an elevator. Highly portable, don't even disassemble it fully to fit it in the trunk of my Kia. Very happy with the mobility scooter
Hesitant at first about my new Zip'r. But was pleasantly pleased. Mobility scooter preformed exceptionally. Good over gravel terrain and up and down hills. Stable even though it is only 3 wheels. The anti tip wheels really help make me feel safe. I am very happy and would strongly recommend a Zip'r 3 to my friends and family.