Stove never worked, customer service for United States Stove Company was disrespectful and refused to issue a return after a worthless troubleshooting effort over the phone. The lowlife customer service rep ended up hanging up the phone instead of transferring the call to her manager. FactoryPure customer service was not much better as they gave me the run around. FactoryPure said I had to contact the manufacture for a return and USSC said I had to contact FactoryPure for a return.
So be weary of ordering from FactoryPure because their return policy is questionable but absolutely, without question NEVER order a stove from United States Stove Company because thy are GARBAGE!
What I was looking for was the 5501 King stove but I did find out what the S meant small very small from the stove to the hopper that only hold 20 pounds of pellets plus the stove constantly shutting down from E2
Should have a better idea of the size of the stove the size of the hopper although this stove may work for some people it doesn't work for people in northern Michigan not happy with the purchase