Home & Bath
Toys
Customer Service: (888) 978-4993 (M-F 8 AM - 5 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Home & Bath
Toys
Customer Service: (888) 978-4993 (M-F 8 AM - 5 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Home & Bath
Toys
Customer Service: (888) 978-4993 (M-F 8 AM - 5 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Home & Bath
Toys
Customer Service: (888) 978-4993 (M-F 8 AM - 5 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Its actually been the worst investment I've made. It didn't work right out of the box cause the vacuum pump safety wasn't hooked up correctly and 2 weeks into use it sheared the pin off that connects the auger motor shaft to the auger.
I wish you had more control over the pellet feed rate and the blower fan speed. On my old stove I could simply turn the pellet feed rate knob to fine tune it and the same for the blower fan speed. The new one only has 6 different pellet feed rate settings and the blower fan is tied into that setting. So the only adjustment you can make to the blower is to bump up the feed rate or stet the blower on high.