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Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure13814 Lookout RoadSan Antonio, TX 78233
Customer Service (M-F 8-5 PM CT)
After Hours & Weekend Sales
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HIGH ALTITUDE REPLACEMENT KIT
Engine performance decreases as altitude increases. Proper operation can be ensured by installing an altitude kit when required. See the table below to determine when an altitude kit is required. Operating this generator without the proper altitude kit installed may increase the engine’s emissions and decrease fuel economy and performance.