Very good recomended
Sent out.non working power washer and wanted us to take it for repairs. Really bad product and customer service. We had to pay over $100 to return bad merchandise
I bought this pressure washer not knowing it was a “refurbished “ one opened package not only not no where near refurbished machine mine had a cut wire for the spark plug missing. Loose bolts to the water pump asked to return it and purchase a new instead...said i could not return it ..Dont buy “refurbished” machines from this company
Simpson PS3228 PowerShot 3200 PSI 2.8 GPM Honda GX200 Pressure Washer Manufacturer RFB
I read the reviews and thought it was just one angry person that was complaining about the packing of the Pressure Washer. When I received it the unit was covered in oil. The inside box was saturated with oil. It indicated that they drained all the oil, but I am not so sure. After cleaning it up, I started it up and there was obviously oil in the cylinder as it had a lot of smoke burning off the oil. I started to use the sprayer and it would run for a few seconds and then the pressure would drop off. I have never run a pressure sprayer so I did not know if this was normal. After about a minute of running I looked over at the machine itself and water was leaking out of the pump. The next day I called into Factory Pure and talked to a very nice lady that gave me 3 locations to take the unit into. I took it to the shop and they were rude and condesending but that is not Factory Pure's fault. It has been in the shop for 3 weeks so I have not had the pleasure to use the machine. I am hoping this will be resolved soon. Because I have not finished my experience I am not able to give a true rating. If everything goes well I would give them a 4 and if I have problems getting my machine without having to pay out any money I might rate a 2 star.