Shipping & Returns
At FactoryPure.com, we provide fast and free shipping to the contiguous United States. For shipping to other areas, please contact us for a quote.
Lead time: Depending on the item, If we receive an order by 1 PM central time, the item will usually go out the same day. Some items may ship same day if ordered before 3 PM. In either case, the item will ship no later than the next business day (Monday thru Friday). Fedex/UPS packages usually arrive 3 days after the shipping date, but there can be some delays.
Please note that this information goes unless otherwise noted on the product page, as some specialized or commercial-grade models have a longer processing time.
For international shipping, please contact us for a price quote.
Due to the nature of the item, returns are not allowed for pressure washers. They must be repaired under warranty.
If an item arrives damaged or not working properly, we will pay for all shipping costs and provide an exchange or full refund. Our customers may also return most new, unopened items within 30 days of ordering for a full refund. The items must still be brand new with all original paperwork and packaging. If there are no problems with the item, the buyer is responsible for original shipping costs and up to a 15% restocking fee by the manufacturer. This includes our shipping cost to send the item originally. If the item arrives to the customer damaged, we will pay shipping costs both way to have it repaired. Refunds will be sent directly to the credit card used to place the order.
When you buy from us, you will always be protected with the manufacturer's warranty. As an authorized dealer of every product we sell, you can rest assured that your purchase will be covered. For details about the warranties provided by each manufacturer, please click here to see our warranty page or view the product listing of the particular model that interests you. Some manufacturers limit the warranty to 30 days for refurbished units.