My purchase and delivery from Factory Pure was fairly painless. I purchased the generator online w/ free delivery. The free delivery was a pick up from there warehouse in San Antonio, rather than from a Champion distribution center farther away I assume. I was informed within 2 1/2 weeks telephonically and thru email tracking of its arrival and ready for pick up. I went to the warehouse, they loaded it onto my truck and that was it. Easy, as it should be. Very pleasant people, happy to help if any problems came up. I originally ordered a Model 538 and rec'd a Model 813 but it was similar, if not the same, I informed their customer rep about it and she correct the receipt for warranty purposes. I got it ready according to the instructions and fired that bad boy up. Hooked it up to my house and ran it for a good hour, now i have to never worry about freezing my a** off again. I would highly recommend FactoryPure to anyone looking to purchase a generator.
Just got it. Haven't used it yet but with all this dangerous winter weather feel much safer knowing we can keep the heat and essentials going if the power goes out
Very good deal and will be bold to recommend you to anyone at anytime with any product you carry.