Two thumbs up. Service was great.
Purchased this kit for a champion inverter generator. Kit was pre-installed with good written instructions. Started, test run for an hour on propane and set aside until the next test run or emergency.
Afternoon, I purchased a Champion 100297 with the tri-fuel kit installed. The add on the tri-fuel kit states "Easy toggle switch between 3 fuel sources" I see no such switch. Appears that the only thing done is the regulator mounted and a tee put in the line from the propane line to connect the NG regulator to. No switch or real instructions include. The way this is setup, there will be propane going to the NG regulator and vise versa. No Instructions for running on NG, only a one page sheet that says to call if you have problems starting, but no phone number. Also no instructions for parts. Sad way to do business, Wish I had ordered with out and done my on install. So what position should the fuel vales on the control panel be in when running NG?
Was very pleased with the whole purchase process.
Extremely easy and helpful in ordering this product.
I would absolutely order this product again from Factory Pure. Great customer service and great product. Great job, Factory Pure..
I purchased a champion gasoline generator and paid for the conversion kit to be pre-installed. There is a general lack of instruction that created some confusion. First it arrived in good shape and packaged well, but I didn't see the large regulator attached that I was expecting. Just a tube coming out. Having never done this before I was at a loss.
The additional parts (including regulator and spacers etc.) came separately and required installation. Factory Pure installed a gas shutoff and pre drilled some holes to make it easy to mount the regulator in the proper place. It was all done really well. After installation and oil added, I filled it with enough gasoline to break in for 5 hrs before first oil change. Great! But I must knock off a star for the instructions....something easily fixed.
I haven't had an opportunity to attempt to run it off propane or NG yet so I can't comment on that, but there are many who have used the supplied kit in a DIY setup so I'm sure it will be good.
I'd still do business with them again based on my experience.