We love the stove. We did get it installed. It a little late in the cold season but have used it every day since we’ve had it put in. We are also
are impressed with Factory Pure. Very professional. The whole experience was seem less. Thanks a lot.
I’ve been using it for four days now in Michigan where it’s been in the low 20s and it’s perfect for heat and very nice looking in my living room and very clean
The only thing is when it gets to quarter off pellets in the hopper it quit’s . Low fuel comes up it needs a little shaker or something to get the pellets in the middle
The ComfortBilt HP21 exceeded our expectations! Amazing quality and value. Easy to install and operate. Have already recommended the stove to several people.
First off, FactoryPure is great and easy to order through, their customer service never leaves you hanging and has been awesome!. This is a nice stove and comfortbilt is a good company with a good product. Unfortunately I recvd a damaged unit. I've been trying to get it exchanged and it has been quite a hassle. I know Comfortbilt in general has good customer service and I can attest to that (Shout out to Gordon!) but Megan needs to improve at her job. We have been trying to get a response from her for over a week and it is frustrating. I have a 260lb hunk of metal in my garage and I just want to get the issue sorted. Damaged products are no ones blame, it happens, but Comfortbilt should have been better at responding in time to my request our replacement....