I miss understood my part replacement shipping and infact did receive my part ordered in a timely manner, I am satisfied
My first wood stove insert but I’m pleased with the quality of the Drolet. Draws well, took a phone call to Drolet customer service to get the blower to work but they answered right away and gave me a top of bending the thermocouple? to be within 1/8” of the stove housing.
Factory Pure was great. Arrived before the estimated time.
Fast shipping great heater
We r building a new house. The delivery guy was on time and very friendly. We haven’t installed it yet but everything looks good!
I just installed my drolet escape 1800 insert it was fairly easy considering the weight.Im just waiting on my faceplate then really be finished.( I had help lol). Hardest part was installing chimney liner. I can hardly wait to use it. My compliments to sales and customer service people very friendly and helpfull. Thanks