Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
First , a quality paint-job and smoothed edges throughout . An attractive unit . But be forewarned ; the bolts through the metal shipping angle into the frame were extremely tight -- unnecessarily so . Penetrating oil was needed to finally loosen them .
After doing the wheels and legs assembly , I added exactly 20 fluid ounces of 10-30 oil and ran it on propane for the five hours of break-in while varying the loads from 600 watts up to about half-capacity 1500 watts . A quick full choke gave an instant start . It used no oil during the above hours and was not much blackened when drained and changed afterwards . Running noise level was a bit higher than expected ; earmuffs being recommended when starting and working close-by . Moving it around using the handles is done easily . Very few generator brands this size produce a 120/240 volt capability , so that's why this brand was chosen and is recommended if you ever might need a 240 volt capability . My residence standby system is an 8000/10000 unit plus this DS4850EH , this latter one to drive a well pump and the refrigerator and night lights overnight . Both units are fed by a 500 gallon propane tank . All issues pondered and considered , this is a very desirable and inexpensive midsized generator . At the price , I should have bought two of them .