We ordered 2 scooters and although it did take a little longer to process ( I think because of covid 19) than I expected when I sent a email the order was quickly processed and items delivered. I was able to easily assemble the scooter with no help using the provided directions, but it does all come in one big box and I did need some help unpacking it. My mother and I have both enjoyed taking them around the park and we have had no issues with our units at this time. They were also exactly what was describe and shown in the pictures. I would definitely recommend family and friends. Well.. I do wish there was a seat upgrade offered as the seat is a little uncomfortable but that would be all
