Zoom Scale
I have purchased and installed many stand by generators from different suppliers. FactoryPure is my new favorite
I am supper happy with the customer service and the cost of my generator as compared to other suppliers. Saved me hundreds of dollars if not close to a thousand.
Generac GenPad 3" Concrete Pad For 9-22kW Air Cooled Generators New (Can only be purchased together with 7043, 70432, 7034, 70361, and 6729 models)
I ordered and paid for this generator, pad, fuel monitor, and battery on July 7, 2020. The FactoryPure advertising said free delivery but they did not honor the free delivery for me.
I tracked my ordered to find out that my order was delayed related to a claim that it was based upon my request.
I reached out to Factory Pure on July 13, 2020 and they asked me if I had another means of transport. Cameron wanted me to meet the carrier to pick this heavy generator up or pay $115 for delivery. He threatened that if I didn't pay the $115, they were going to return it for non-delivery and charge me for restocking AND shipping fees!
Eugene said he thought that the $115 was generous of them and storage fees will start if I didn't agree to pay it soon.
After I was forced to pay the $115, they told me a time that they would shoot for as far as delivery was concerned. They gave the driver my number then I couldn't get a further response from them.
The driver called me when he was onsite and told me that he had to wait an hour and showed up when they told him to.
I'm only writing this review because of the frequent emails that I am receiving for a review but I'm dissatisfied with how FactoryPure false advertised about delivery.