Ordering process very easy, Free Shipping a plus, Excellent follow up from Factory Pure, before and after receiving.
not yet installed but shipping was fast.
They are horrible for returns. Paid $5400 for a generator and smart management module. When the electrician finally arrived he said I did not need the smart management module. I called to return and unopened box and they wanted a 50 percent restocking fee plus shipping. You learn about service when you need it. They actually suggested I “sell” it locally. Horrible