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Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure13814 Lookout RoadSan Antonio, TX 78233
Customer Service (M-F 8-5 PM CT)
After Hours & Weekend Sales
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Transit time for most orders: 1-3 days. Ships from Las Vegas or New York, depending on customer's location. Will ship same day if ordered by 2PM local time; 2PM ET for eastern orders, and 2PM PT for western/midwest orders.
Refurbished Item - Same Great Quality, Much Lower Price!
Refurbished units are like new quality. Some may have some minor marks or scuffs that do not affect performance, but most will not. If it is not working properly in the beginning (dead on arrival), it will be replaced free of charge. This product comes with a 90 day warranty. Extended warranty options are available for up to 5 years.
Control humidity and help prevent mildew in your home with the 70-pint 2-speed dehumidifier. This reliable, powerful dehumidifier is great for bad leaks or muggy spaces like garages and basements. Unlike most dehumidifiers designed for homes, this has a high capacity rating and built-in pump to continuously drain water out of a window or into a sink (so you don’t have to keep dumping out the bucket).
FactoryPure has partnered with WarrantyLife.com to offer a 2 or 3 year extended warranty that can be purchased for this item at a great price! If the extended warranty is not purchased, this item comes with a 3 month warranty, with buyer paying return shipping unless item arrives DOA. Please see our tiers and pricing below; the first price involves taking the unit to one of WarrantyLife's 20,000 nationwide repair centers, while the second price involves a technician coming to your home.
To add a warranty, click on one of the warranty options listed below the product pictures above, and then click the green "Add to Cart" button at the top of this page. This will add both the warranty and the product to your cart. You will receive a separate confirmation email from warrantylife.com within a few hours.
If there is no repair center near you, WarrantyLife will pay for all shipping costs associated with replacing the unit for you. The warranty covers only problems that arise affecting the unit's functionality, and not any kind of cosmetic issues.
I can't saw much for this product. I had an issue, it wasnt working right. BUT I can say that Factory Pure is an awesome company to deal with. I got on to the chat line, and customer service guy I was dealing with was fast and responded immediately, and in the end he took care of the problem much better than I ever imagined! I WILL DEFINITELY BE DEALING WITH FACTORY PURE AGAIN!!!! Thank You Mike!!!