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Everyone has been great, just slow to actually do anything. Generator broke on first use. After troubleshooting back and forth, had to ship back to manufacture to repair. Now almost a month later, still don’t have a working generator. Wouldn’t send replacement, only wanted to repair.
Generator is awesome, I bought the refurbished unit and it is a little rougher than I expected it to be though.
It doesn't work like expected. No 50amp hook up sounds like a sick mule when it's running
Received the item pretty quick and the item works as promised.
Got refurbish unit fan fail off, fan module burnt, battery was not screwed in, there should be better QC. Called factory got replacement parts spent half day putting parts back and oil change. Like the product hope they improve in the future.