After 4 months of use, the motor blew due to a factory defect. Unit is one week over 1 yr warranty, (winter storage) so now warranty is 35% plus shipping. Company did not offer any alternatives nor any apologies for this total waste of time and $$$.
Very pricy for the quality, who uses velcro its usless on this, i would not recommend anyone buying this cheaply made for the price.
The PB-3 reel system completely shut down and doesn’t even move my solar blanket. I engaged Factory Pure and they explained that they would facilitate additional communication regarding a fix. However, this was on 7/13/20 and I haven’t received a response from anyone. I have requested a refund twice and am now waiting on a response from Factory Pure. I would not recommend this product given the support given to rectify a poorly functioning item and then finally no communication after the product completely shut down.