Initially tried cranking new generator with Recoil Pull Rope. After 4th pull, the cord would not retract. Very disappointing. However, I called Firman tech support, and got them right away and a replacement is being shipped out. Tech support was great, just not happy with a brand new machine having issues.
Great company to do business with. Excellent customer service, reasonable prices and would definitely do business with them in the future!
Firman T08071 8000W/10000W Electric Start Tri-Fuel Gas Propane Natural Gas Generator New