Very friendly and helpful service. Each customer service rep is very helpful.
We installed a Generac 7039 Guardian 20kw generator with the 200 amp smart transfer switch ($4,599) and 5 Generac Smart Management Module SMM 7000 ($130 each).
So far..so good. Delivery worked well. Installation was easy. It tests weekl with no issues. With luck, we will rarely have to use it. The modules do a great job of managing the load and according o our electrician..."They are the best thing since sliced bread."
As noted in our other reviews, we were disappointed in Factory Pure for other reasons (restock fee, requiring you to wait for Generac to approve returns, sloe shipping for replacement items) but are happy overall with or Generac.
I look forward to having my Generac hooked up.
One problem is the model number on the number it is not the model number on the literature
Seems like a great machine. I haven’t had a chance to use it yet because my power has not gone out. I had a 400 amp service to my house so my electrician had to make a lot of changes on installation. However he was brilliant in doing this and everything seems to work fine.Seems like a great value for the money spent.
Generator arrived in perfect condition, can’t say the same for the battery. Only trouble now is finding someone qualified to install it. Other wise, very happy with your company