The item was great, and the communication was outstanding. Beyond good!
dissappointed that it was advertised as open box and it had stickers on it that said refurbished. also that its not very efficient
The 5 years warranty is misleading and useless. The water heater broke down in 2 years of use. The repair tech recommended to buy a new unit because the repair cost will be more costly than buying a new unit. So the 5 YEARS is fake. If you buy it, make sure to keep the receipt in a safety box, no receipt no repairs or warranty.
My unit doesn't work at all. Won't heat water. Soim stuck with cold showers. I will not be ordering again