Reviews

See our great product reviews at factorypure.com.
Based on 475 reviews
Good buy

Good price. Fast shipping. Generator was purchased for use at our heavy highway construction company and has worked perfectly since we got it. Great because it's so portable and easy to move in and out of trucks with only one person. Lots of power has been used for circular saws and concrete vibrators and never had an issue. Likely to buy a few more eventually.

Perfect blend of features and quality

Started right up on first pull. Love the ability to change pressure on handle. Easy to set up and transport. Pricey but hope will last.

Generator purchase

The unit arrived very clean and was in excellent condition. Low running hours and completely tested. As a bonus I was given a cover for the unit. Great experience and very satisfied with the order.

Super fast shipping.

Fast shipping. Nice product. Great warranty. Thanks

Factorypure is great.

The generator was shipped fast and arrived on time. The box was undamaged but when I opened it the air breather housing was broken and the choke was bent over and would not work. Also the battery was dead and the charger was missing. Factorypure was very helpful and called Generac for the broken and missing parts. But when Generac only sent out a air breather cover and a charger. When I called Generac for the rest of the housing and let them know the battery would not hold a charge. They suggested I file a claim with the carrier or load it up and take it to a service center 50 miles away. So I just took the breather housing off, straightened the choke. Then used my glue gun on the housing. And I'm just using the pull cord for now.
My advice is don't buy the refurbished. I think Generac just repackaged it and sent it back out.

It works!

Got the air conditioner last week and installed it, took about an hour to put it together. It works really well, the only issue is that a minor part (the screen that goes onto one of the two outlet/inlet tubes. I sent an email to the company and they are shipping the piece. Overall, I'm a happy camper.

Good value

The A/C unit works as described and shipped and delivered in a timely manner.
Other than a small crack in the face it is like new.

Seamless

All worked as expected. Communication was excellent on a question I had.

Delivered in a hurry!

The generator seems to work great and the delivery was outstanding. So far, so good!

simpson pressure washer alh 4000 psi model

sprayed water every where new out of box cracked brass housing not happy

Great unit

Ready to set up and use quickly.

He loves it!!!

I want to thank your company employees that helped get this air conditioner here for my husband's birthday. He is like a kid figuring how to build a cart for it!
Thank you again.

Diana Fox

Love my. Climate right ac

I am very pleased with the service I received .shipping was awsome and quick .this is the most awsome climate control unit you can by .this is my second purchase of these units.I have it in my cat house and it keeps my baby's cool in summer and warm in winter .runs very energy efficient .I leave it in auto all year long .very pleased with durability .

Power washer

Excellent product just wish water connection was a little longer very powerful did the job great

Back up Generator Generac GP8000E

Eugene was great to work with. He went above and beyond my expectations. He helped us make an informed decision. The generator arrived when promised and what I was told it would be. I would definitely do business here again.

Champion 71530 7000W/9000W Dual Fuel Generator

I received my generate on a pallet in good shape. No dents or dings. I checked to make sure it had oil and it was clean. Filled it with gas and it fired right up.
I took it to my lease the same week and ran it all weekend with no issue. It even ran over night in a down poor of rain. I hope it continues to run as good as it did this weekend. I would recommend this to anyone who wants a good generator but doesn’t want to spend the $1200 for a new one.

The only reason I gave it 4 stars is that they didn’t send the smart charger with the generator. I emailed Factory Pure about the charger, we will see how long it takes to get one.

Very poor quality customer service and product

I bought this humidor and didn't work properly since the first day, I reported this issue and customer service started to "help" me with the technical issue, they contacted me direct to Whynther support because they couldn't do much. Two months passed since I bought this and now I have to send it back for repair because it had 14 day warranty only. I have to pay shipping and repair for this. Don't buy from this company.

Good Service

Fast service. Generator came on pallet out of the box, the original box was strapped to the pallet also. Tested it with propane it started up, I tested it all is good. very friendly service.

Best deal online!!

I shopped around and found the best deal here both on price and shipping- Very happy and will return to shop at factorypure.com

Not completely checked out.

Nice powerwasher after I got it uncrated from a oilsoaked shipping box and spent several hours cleaning it up. After getting the Honda GX390 and Cat pump serviced and fueled, I was really impressed when I figured out that the GX390 Honda had no ignition spark and one floor footpad was missing. After several calls to Simpson, got the footpad and engineered a homemade method to fasten it on, and am now patiently waiting on it's return from the authorized factory service center where they have a new coil ordered. Factory Pure sales team and Simpson support staff have all been easy to work with and supportive,but probably won't buy another "refurbished" machine !

runs

Wouldn't start, came with out oil, put some oil in, still wouldn't start. Pulled the plug regaped it(was too tight) started on the 1st pull, running right now.

Less Than Pleased

This is the 2nd IQ2000 the first one I was so pleased with that I decided to get a 2nd and a Parallel kit. My first unit was first run and so far has been in use for over a year and is everything that I expected and more. The refurb that I purchased came with some cosmetic blems and some minor imperfections. When I put it into use it ran for 30 min and would not re start. I called Generac and they gave me a local shop to take it to, they said it would be atleast a week before they would be able to tell me if the warranty was approved. I called Generac and they said it should be worked on right away, in any event I am without my Generator that I only got 30 min or use out of.

C
Marey GA16NGDP 4.3 GPM Tankless Water Heater Open Box
Christopher Mellon C.M. Christopher M.
Im Pleased

Keep supply to 3/4 ID and you are golden...
It was straight forward...so if you work w caution...it is an inexpensive, worthwhile improvement.

Whynter ARC-14SH review

It is difficult to test the AC out when it is in the 50's outside but the heater function works well. When the weather is warmer we will test the AC. The directions are easy to follow and the unit moves well on the wheels. We modified the vents for our sliding glass door, it would be good if the manufacturer would design one for purchase. We will wait for the hot day to test it (the Pacific NW gets them infrequently). Overall we are pleased with this unit.

Excellent product from champion and fat repair

Very nice product everything is neat and orderly no problems love your products love the company of that will Factor. As excellent representative of the champion products

Tankless hot water heater

I give my buying experience 5 stars. No problems with deliver, or product. We are using it in a rental mobile home. I would use factory pure again. A larger unit would be needed for more faucets.

So far so good!!

We received this unit a couple of weeks ago. It's has been raining since and we haven't been able to do the pre-burn outside yet. We did open the package and found it to appear as BRAND NEW not a refurb unit. It looks perfect, doors are tight, I partially ran the diagonisyics and it seems to be perfect. So far, I highly recommend this purchase!

Generator

As represented nice clean. Runs good both fuels very pleased with purchase tks

Glad i did

I bought one of these manufacturer refurbished units and I am glad I did, saved me a few hundred bucks and delivered to my door. looked like new other than it minor signs of use inside hopper. a smart little stove with a lot of heat its a good product and looks really nice spreading the word thank you

champion generator

It came in a timely manner, the generator is cleaner then I thought it would be, the battery is an issue, looking for another one. it runs great and does what I need from it.

Very Happy

I was pleasantly surprised at the amount of water this unit heats to shower temp. Thought for sure it would just be a trickle and was willing to make that work but nope!

Champion 7000w 9000w genetator

I purchased the champion generator in 2016. The unit was like new and I hooked it up to propane and it started right away. I restart it once a month and let it run about 15 min and check the voltage each time. It starts every time, I haven't used it under a load but am taking it on vac. this year out west. Will let you know after I eat back.

All OK- Easy install & effective

Practical, not too costly, simple install, very useful.

Champion Duel Fuel 9000w

Freight shipping option is great. Unit arrived with cables and manual as advertised. Added fuel and it started with the battery as well as just one pull with the recoil starter. The included cord is only for the 110 circuit, not the 220v for my transfer switch. Low hours on display and unit appeared to be in good condition.

Awesome Generator!!!!

Very pleased with the buying experience with "FactoryPure" I got the tracking number and the Generator arrived on time. The Generac is a nice little generator, not loud at all , very similar to the honda EU2000. I am a exotic mobil auto detailer and will be using this unit a lot. I was very pleased to see that after adding the provided oil that came with the unit, it started on the first pull. It was able to power both my 1800 Start up watt air compressor and and my vacuum at the same time!!! I purchased a $600 WEN generator (2000watt) and was not able to consistently power my air compressor and it would overload. Although when I did the math to see the required start up watts i needed, the Wen should have more than enough power. But it only worked occasionally. I run a very busy company and need my equipment to work CONSISTENTLY!!! So back it went ! This generator really is a true 2200 start up watt unit. Small in size and VERY CAPABLE. for the price on this unit here on "factoryPure" you cannot beat the price. I would Highly recommend this machine. I have used it day in and day out for about 2 weeks now and so far its working great.

Great Find

So far I am very satisfied with the generator. It was literally in brand new condition with only 2 hours. It starts a compressor that even my household circuits struggle with at times. I've been around gas powered equipment all of my life and I have to say that the noise level is very manageable, especially when comlared to the amount of power that is produced. Very satisfied.

1 Month ago

The service was excellent and very friendly, The online support/chat on their website was very helpful in assisting a residential delivery. The delivery of the unit was very prompt and arrived withing the time frame given. This was very helpful as I had to take time off work to receive the delivery, so showing up on time was very important to me. I would recommend a family member in a heart beat.

A Solid Value!

Why pay a couple of hundred dollars more for the same equipment? Ordered and shipped with no hassle. Generator as described and appears new with only some light fading of color, but otherwise in immaculate condition. I would not hesitate to buy from Factory Pure again.

Excellent product, excellent customer service!

I did a lot of research before I decided on this Champion unit. I also did a fair amount of research on FactoryPure before I purchased from them. They have a very fair warranty period and very responsive customer service. The first unit I received was defective with some issues with the voltage regular shutting down the generator after just a few moments of turning it on. Paul, the service manager, is also in charge of testing and refurbishing the units before they leave the factory (at least on the west coast), so he was very knowledgeable and helpful in troubleshooting the issue. He ended up just replacing the first unit with another one that works perfectly. Problems happen, but I was very impressed with the level of customer service and ownership that FactoryPure took to rectify them. I would recommend them to anyone and would buy from them again!

Less than satisfied

I received the air conditioner in an I damaged box. Upon opening I discovered the unit to be cracked at the base, the housing by the vent twisted making it difficult to open the vent, various scuff marks, and it was missing the filter and housing. I have purchased several refurbished items in the past from various vendors and this was the first time I experienced this much damage. I tested the unit and the compressor came on but the ambient temperature was too low to determine if it actually cools properly.

Just OK

Its okay, not spectacular. Mine came with major cracks which, I believe will affect the length of service of the unit. The carbon filter it came with wasn't big enough to cover the area that it goes into. Sure it works, I guess you get what you pay for. I will not recommend this product to anyone as well as factory pure. Just FYI I buy most of my power tools reconditioned from CPO outlets never any cracks just a scuff here and there. My next one will be a Honeywell.

Perfect Generator Solution

This generator from FatoryPure was exactly what the doctor ordered. It was in perfect condition, and arrived earlier than promised! The price was the best I could find anywhere, to boot!!! Great company, and I'll order from you again in the future.

S
Refurbished Product Warranty over $500
Samples, Sandra S.S. Samples, S.
Excellent

Received in a few days after ordering . It started right up . A very nice product. I would recommend this generator.

Gave as a gift

I gave this a a gift to my son-in-law. He did the research. I did help him unpack it and test. Set up was easy. Controls were simple. It fired up easily from the battery. It sounded strong running. He was very interested in the gas / propane option. He's used it a number of times and seems very pleased. No complaints thus far.

Works as described.

It had a few dents when arrived on the frame, but motor and everything else was great. It works as directed and is a great addition to have.

Better than expected!

I owned a Honda EU2000i generator before and loved it. This time around I could not afford another Honda. I purchased the Generac IQ2000 because of price and was very surprised with it's performance! I use the Generac to charge my all electric vehicle when there are no charge stations available (mostly because of other electric or non electric vehicles using the charge station as an all day parking spot). I also found out that the Honda EU2000i will not charge my electric vehicle. So WIN WIN for me and my Generac IQ2000. Thank you Factory Pure.for making this generator available at a reasonable price!

Stiebel Eltron DHC 3-2 Tankless Water Heater

The Stiebel Eltron DHC 3-2 water heater meets or exceeds my expectations for a small sink and shower.

C
Champion 100155 7000W/9000W Dual Fuel Generator Used
Christina Mizelle C.M. Christina M.
7kW / 9 kW Gen

Running off of propane at a remote, high altitude location. Generator starts and runs perfectly, and I am pleased so far (2 hour run time). Same as previous reviewer, the unit doesn't seem to need as much choke on startup as the manual calls for...

Came looking almost brand new

My generator arrived in a wooden pallet with all the accessories as a brand new unit, the only sign of it not being brand new was the photocopied manual and a small scuff on the generator coil housing. It started perfectly and runs all of my appliances and lights (through a transfer switch) running on propane.

GOOD UNIT

WORKS GREAT

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