Reviews

See our great product reviews at factorypure.com.
Based on 6828 reviews
78%
(5330)
8%
(542)
5%
(311)
3%
(186)
7%
(459)
DuroStar DS13000EH

So far this DuroStar DS13000EH is working properly, I'm still in the process of the "break in period" changed the oil twice (Quaker state) to make sure all the metal shavings came out....now I'm using the "royal purple" for the last oil change, and slowly putting "loads on it"

Missing three generators

I ordered and paid for four generators. I was called and told they would be delivered on a certain day. Only one generator was delivered. I've called and emailed factory Pure and the delivery company and no one has answers. This has been a disappointing and frustrating experience. Not only am I short of generators but my customers are frustrated too since I promised a delivery date, thatvI can't fill. One star was because that's the least I could do. Horrible customer's service because it's like I don't exist unless I reach out!! Worse purchase ever.

Your survey

Received generator in good shape. Was easy to service and get it test started. I really wanted the 15,000 watt generator but double the price of the 13,000 for just 2000 watts more was too much.

Glad i bought it!

..finally the plants get enough light!

Nice

Very quiet gen. We had a power outage a week after I received it…works great the neighbors gen was so loud I could not hear the Generac

Slow delivery

Placed order for 2 Tri-fuel generators for emergency use following Hurricane Ida. Finally received them 3 weeks after ordering and 12 hours before power was restored. Delays attributed to the fact that FactoryPure is not a stockist of this item and has items drop shipped from California supplier. Nothing wrong with generators. This is more of a review on the experience with this seller.

Thanks Seth Johnson

Just wanted to say working with Seth Johnson was an absolute pleasure, and the entire process was rather easy.

I now have now have emergency backup power. Thanks Seth!

Arrived on time

Arrived on time and was is great shape

zip zip and zip

easy to assemble rides straight and far holds cargo too and has horn and head lights. only thing it needs is rear view mirrors but i got some at the bike shop and dollar store.

Almost perfect !

My experience with FactoryPure was great ! I placed an online order for this Firman H07552 generator on a Sunday night and chose Dock Pickup as the shipping option. Prior to ordering, I had researched and found this same model is available at one of the big box home improvement stores for $350 more (not including tax). It suits my needs because it has an L14-30 connector for 240V sourcing, dual fuel, and electric start. FactoryPure's friendly staff called me on Monday to verify which shipping terminal would be most convenient. I was surprised to find they use Fedex Freight for shipping. So even though the generator was supposed to arrive in 7 days, it actually arrived early, in 5 days. The generator was just strapped to a pallet, with a box of accessories on top, and the entire thing was wrapped in plastic. Receiving the gen on a pallet was better than getting a boxed one from a store, because I didn't have to struggle to unbox it. (It is about 270 pounds.) This appears to be an unsold floor unit, evidenced by a little dust on the wheels, some slightly wrinkled stickers, and moderate corrosion on the LPG regulator housing. But all of the paint, decals, and rubber parts were in perfect condition. I used oil to clean the corrosion off the regulator. Also included in the box were a cover and an oil funnel. The hour meter showed zero hours of prior use. So far, I've tested with a 2200 Watt load while connected to LPG. It was also able to power my 240V stick welder. The gen set didn't slow down at all while powering these loads. I haven't tested with gasoline yet, and will connect it to my house for tests next week. I'm very happy with FactoryPure's service and the product I received, because I got a nearly brand-new generator at a fantastic price. The only improvement I suggest is FactoryPure should improve the formatting on their website so I can actually print my receipt correctly.

Greatest

The generator is one of the greatest ever. High quality and well worth the money.

Good Produce at a Good price

Good Produce at a Good price

Fast convenient delivery. Great product.

Fast convenient delivery. Great product.

Transfer panel

Nice panel, installed great. easy for customer to use.

Delivered on time. Solid packaging. Unit worked as specified.

Top notch machine

Washer arrived quickly and works great. Starts right up and has plenty pressure. Is heavy. Reps on phone were very helpful.

Generator

It is so easy to start and runs and will power up the whole house.

A good one time insurance policy when the power goes off.

I purchased the Duramax gen. as an emergency backup to power outages. My main reason for purchasing Duramax is because of its reviews and especially because it's made in the U.S.A.

First time solar

I purchased the kit thinking that will complete my install. Wrong. Need cabling, fuses

Great

Great for any place with propane and running water

False advertising not turn key by any means

I had really high hopes for this box but am finding it quite challenging to use. The biggest issue I have is air flow. With the door closed and the lights on it will not stay cool. Temps in the box soar to 90 degrees plus. When the lights are off temp is no problem. I called tech support about the temp issue and was advised to BUY an additional fan and point it towards the exhaust fan in the upper left of the box. I'm skeptical about this solution as I think it will only recirculate the warm air in the box. I do have a small desk fan that I can place in there to try and help the exhaust fan. So I will see how that plays out. In my opinion I would have to keep my house at about 60 to 65 degrees for the box to stay cool with the door closed and lights on. So for those of us who have to grow in our living space, that's not practical. Even though I'm using my box in a spare room I can only adjust the temp in that room only so much. The best I can do is about 75 degrees. But that is too warm. You will struggle trying to keep the water/solution under 70 degrees. I still haven’t gotten that figured out yet. I wish I had a basement as I'm sure this would help greatly.
I strongly advise inspecting the box thoroughly. The folks who assemble these boxes are not carpenters. I had to place extra screws in some places to tighten things up. Plus there are some light leaks. But I was easily able to address that. The latches that keep the box closed are cheap quality. About once a week I have to squeeze the metal loops back together because they keep spreading out. I myself am not a carpenter either but if you are, you can build your own box and buy the individual parts for less than half the price. For $1000 I was expecting better quality. But I figure with the cost of bud north of $300/oz, if I can get about 4 ozs plus I will have made my investment back. They say you can get 2-3 pounds of dried plant material from the box. I find that overly optimistic unless they're counting leaf and stem. I don't see how you're going to get 2-3 pounds of bud. The air pump is kind of noisy as it rattles against the box. I fixed that by attaching foam strips to the back of the air pump and remounting. I would also advise keeping an eye on your roots. Some of the longer roots are getting sucked into the water pump.
I am limited in the space I have to grow. This box seemed to be a great option for limited space. If I had more space I would have gone with a tent instead. I also recommend germinating your seeds in water. Once the seed case cracks open and the tap root shows then put the seeds in the starter plugs under a light and wait for the seeds to sprout. Then place them in the box. On a positive note they do answer the phone when you call. Which is rare these days. Most times you get voice mail. I am feeling some buyers remorse because this is not quite the "turn key" product they advertise. But if I can get several ozs out of the thing on my first grow, I will feel better about the purchase. Believe me I truly want this thing to work well and be productive.

False advertising not turn key by any means

I had really high hopes for this box but am finding it quite challenging to use. The biggest issue I have is air flow. With the door closed and the lights on it will not stay cool. Temps in the box soar to 90 degrees plus. When the lights are off temp is no problem. I called tech support about the temp issue and was advised to BUY an additional fan and point it towards the exhaust fan in the upper left of the box. I'm skeptical about this solution as I think it will only recirculate the warm air in the box. I do have a small desk fan that I can place in there to try and help the exhaust fan. So I will see how that plays out. In my opinion I would have to keep my house at about 60 to 65 degrees for the box to stay cool with the door closed and lights on. So for those of us who have to grow in our living space, that's not practical. Even though I'm using my box in a spare room I can only adjust the temp in that room only so much. The best I can do is about 75 degrees. But that is too warm. You will struggle trying to keep the water/solution under 70 degrees. I still haven’t gotten that figured out yet. I wish I had a basement as I'm sure this would help greatly.
I strongly advise inspecting the box thoroughly. The folks who assemble these boxes are not carpenters. I had to place extra screws in some places to tighten things up. Plus there are some light leaks. But I was easily able to address that. The latches that keep the box closed are cheap quality. About once a week I have to squeeze the metal loops back together because they keep spreading out. I myself am not a carpenter either but if you are, you can build your own box and buy the individual parts for less than half the price. For $1000 I was expecting better quality. But I figure with the cost of bud north of $300/oz, if I can get about 4 ozs plus I will have made my investment back. They say you can get 2-3 pounds of dried plant material from the box. I find that overly optimistic unless they're counting leaf and stem. I don't see how you're going to get 2-3 pounds of bud. The air pump is kind of noisy as it rattles against the box. I fixed that by attaching foam strips to the back of the air pump and remounting. I would also advise keeping an eye on your roots. Some of the longer roots are getting sucked into the water pump.
I am limited in the space I have to grow. This box seemed to be a great option for limited space. If I had more space I would have gone with a tent instead. I also recommend germinating your seeds in water. Once the seed case cracks open and the tap root shows then put the seeds in the starter plugs under a light and wait for the seeds to sprout. Then place them in the box. On a positive note they do answer the phone when you call. Which is rare these days. Most times you get voice mail. I am feeling some buyers remorse because this is not quite the "turn key" product they advertise. But if I can get several ozs out of the thing on my first grow, I will feel better about the purchase. Believe me I truly want this thing to work well and be productive. The best thing this box would be useful for is cloning.

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