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See our great product reviews at factorypure.com.
Based on 8794 reviews

Very satisfied with everything so far

DOA on arrival

Purchase and delivery went fine. Assembly went fine. Push the start button and nothing. Talked with Generac 'help' line - them reading from some script asked about having fuel and oil - finally got it across that it was an electrical/started issue. they gave me closest authorized repair - Precision Engine in Gainesville, TX. They were great and found loose wire connection into circuit board and fixed - no charge (they did not even charge warranty because of the paperwork involved.
So generator works fine now but being DOA on arrival caused me a lot of extra work and down time. Don't know where the wire got loose from factory test to my house but the plug was loose and it had a clip connection so had to be poor orginal connection I think.

duromax tri fuel cover

lightweight and fits snug so wind should not be able to lift off and blow away


I ordered Plesant Hearth GWS-1200-B Wood Stove with Blower. The Stove arrived badly damaged and without the blower. Furthermore Factory Pure advertises that the wood stove will accept a 22" log. When I received the wood stove the box says it would only take a 17" log. Customer service at Factory pure was a nightmare working with Ray and Seth. They offered a new set of legs and a log rack if I kept the stove. Witch was very odd to me because the stoves legs are welded on and I was still missing a $200 blower. They are clearly overwhelmed. I ended up calling my credit card company and having them decline the charge to get them moving on the refund.

The machine is working ok but the steam function is not working...... I am trying to contact with the manufacturer for this issue.....

Wood stove

I recent ordered this product, it came so damaged and they wouldn’t replace it, they are sending parts so I have to take it apart and fix it. I mean they are sending me the whole stove practically. So ridiculous never again will I order any products from them again.

Bought New, Sent used

I bought a new machine, but I was sent a used machine. Still trying to get this exchanged. I have been given no reason why this is taking so long. It has been over a month and the new one is in stock. Sad.

Not happy about crate.

Why was the 275 lb cement pad put on top of the very unstable crate that the generator was in. It almost fell apart coming off the lift on the truck. If it did it would have caused major damage. I had to reinforced the crate just to get the pad off. Bad idea.

performance Super Handy 7HP leaf blower

Easy to purchase, Great factory support. I used the machine a number of times,
ran great. I'm pleased with the machine. Great machine for the value.

Great stove so far.

Had it operating for two weeks now, been great. Heats my whole 1900 square foot home. Very quite operation. My dog loves it, he sleeps in his bed near the stove. Haven’t had very cold weather yet but it has been in the mid twenties and the stove has kept the house very comfortable. Would highly recommend it.

Awesome experience

I purchased my wood stove and it was delivered faster than Amazon prime! Amazing experience. Love our new stove!!

Love it

We are thrilled with our system!!

Generac GP7500E 7500W/9375W Gas Generator Electric Start Manufacturer RFB

Zip'r Roo 3 Travel Mobility Scooter Blue New

Generac review

We love this generator although we don't have it hooked up yet.
The customer service thru Factory Pure is excellent really easy to work with.

Drolet ht 3000

Very nice wood stove but the fire box could be a little deeper and you wouldn’t need to use the stainless steel pieces.

Cord fits perfectly

duromax tri fuel

only plan to use it to power home during power outage on natural gas but used a 5 lb l.p. tank to test fire unit and worked perfectly!

Terrific generator, great price.

I needed a dual fuel generator that would fit in the covered bed of my Hyundai Santa Cruz. After removing the wheels, this fit the bill. I have only tested it with propane so far, but it has operated flawlessly.

one of the few ventless tankless water heaters around

No more 240 volt water heater this runs on batteries

No Extras

Just received a Champion dual fuel inverter generator from Factory Pure. Disappointed to find no essential tools or a container of engine oil in the box. A prior order of a Champion inverter generator from Factory Pure contained all of the above. Guess this is the "new normal."

Best Buy Ever

This heats our family room perfectly. Since this is the only room we use, we have not had to turn on our heat.



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