super slow shipping , item had defect and need to go to authorized dealer to fix , customer service is very slow to respond
Unit arrived in perfect condition much sooner than expected 👍. Due to my schedule install delayed. Currently prepping to install.
User Friendly: 👍🏽👍🏽
Weight (empty): 👍🏽👍🏽
Choke Inner Braket: 👎🏽👎🏽
Wheel Kit: N/A 👎🏽👎🏽
Battery Included: 👍🏽👍🏽
Nice enclosed generator which lets out less noise than your typical generators. Easy to use with the auto turn on switch or the pull handle and has an economy mode.
What I don’t like about it is that there is no wheel kits for it, so carrying it around on your own is not easy. I managed to measure the bottom bracket screw holes and ordered me some casters online so I made my own “wheel kit” which includes stoppers built into each wheel set. Another thing I don’t like is that the choke stopped working for a few days and when I opened it up, it has this small pin that works the choke cable and connects to the carburetor. Well, this little pin came out and I had to insert it back in. This wouldn’t happen if they place a little notch or something to avoid the pin coming straight down and off with nothing to catch it. Easy fix, just a little annoying for the price you’re paying.
Other than those two issues, it’s a solid workhorse. Still would recommend, unless you like to hear that loud pinging sound from your typical generators.
Everything was fine but you need to include a simple manual for the natural gas kit. Once I called California it took less than a minute to learn what I needed to know. It was not obvious and I am an engineer.
I have ordered the generator and battery together. Up to now(two months) I still didn't receive the battery. I have called the customer service and trucking company over 20 times. I still don't have any conclusion from them. I emailed them to cancel the battery order and need my credit back. I still don't receive their response. Need to call consumer affairs to complain if I can't get my money back. Never order from factory pure again.
Had been looking at generator but couldn’t find any in stock. Called Factory Pure. Generator was in stock and shipped that day!! That’s great customer service! Generator was also less than any other sites. Score!
ComfortBilt HP61 3,000 sq. ft. EPA Certified Pellet Stove with Auto Ignition 55lb Hopper Capacity New
Purchased a generator online got a call that it was out of stock so factory pure gave me an upgrade at no extra cost. Customer service was great and shipping was right on time.
Grobo Premium Automated Smart Hydroponic Grow Box System New
One of the Marey ECO110 3.0 GPM units was dead out of the box! Don't have time to take installs out and replace as soon as they are installed, the second one worked fine..
Lots of great features - easy set up - so far so good. And I love the look - tall and sleek like the Italian models
i order my unit on Sunday night
was going to pick it up
since i did not have time to stop by i call and they were able to ship the same day
unit arrive 2 day later
great customer service
purchase the generac 3000
started right away amazingly quiet
really happy will return for future product
Found out that they were not needed
Set up solar panels. Wire that was sent in order can't get power thru. When testing panels have power. When hook up the 12AWG that was sent with order can't get power to controller. Was told didn't have wire connected to panels securely. But was crimped and solidered.
I am very happy with this product. I had a couple of cameras that were malfunctioning. I sent them to Lorex and the sent me brand new units within 4 days.
good service good price fast shipping thank you Leonide 09*/27/20
I ordered this almost 4 months ago and still do not have it.
I have now missed the whole summer of camping. If I ever get it I
Should expect at least a 20% discount. Or I file a complaint.
Will rarely start. Never will it start on propane. If you can get it to fire up on gas, you can switch it over to propane easily and it will run well. Problem is getting it started in the first place. I've used it twice now, with much failure. I'm taking it to Home Depot tomorrow to get my money back and buy a different brand.
Also, it comes with two key fobs. They do not work. When I called Ai Power about it, they stated that they haven't received information on how to program remotes yet. He took my number and said he will call me when that info is available. Really? He also said that they don't start well on propane. Really? $1000 piece of crap! Now, here we sit at our remote campsite with no generator.
nice company and the unit seems like it will be fine. waiting for replacement battery reply...
I have not had a chance to test this product extensively, but from the small test so I did it seems to work just fine for what I need. I would be happy to do a review later on once I’ve had a chance to really put it to a test in a power outage.
Shipping took longer than I thought it would. I look forward to using it when needed
Generac XT8000EFI 8000W/10000W Electronic Fuel Injection Generator Electric Start Manufacturer RFB
delivery fine. Generator worked first try.
So far so good just finished install