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Protect your investment with an extension of the factory warranty.
Family Owned
Authorized Dealers
Thousands of 5 Star Reviews
World Class Customer Service
Fast & Free Shipping Options
Family Owned
Authorized Dealers
Thousands of 5 Star Reviews
World Class Customer Service
Fast & Free Shipping Options
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Manufacturer: Castle
SKU: 12327U
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(888) 999-1522
$ 779.00
$ 779.00
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Commercial business addresses qualify for free shipping. This method requires a forklift, loading dock, or 2-3 people to get the unit off of the truck. This can also be done by backing a pickup truck to the freight truck and sliding the unit over. Freight companies do not consider schools, churches, ranches, farms, or at-home businesses as commercial addresses.
Your product can be picked up for free at a freight terminal near you. The carrier will load the item onto a truck or SUV.
When you checkout using this option, please simply use your home address - we will follow up after the order to confirm terminal options with you.
This option is for shipping to your residence - without lift gate indicates the customer has means for unloading the item off of the freight truck. This can be done manually or by backing a pickup truck to the freight truck and sliding the unit over. This product ships LTL.
The freight company will use a lift gate to lower the product to the ground curbside. This product ships LTL.
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Perfect for areas up to 1,500 sq. ft. | |
90 day warranty, with extended warranty available | |
100% certified by the manufacturer | |
High efficiency & easy clean model | |
24 hour programmable controller | |
Authorized Castle dealer | |
Free same or next day shipping |
Stoves show signs of use, but are guaranteed to work like new. Each unit is fully tested. Signs of use include possible scratches, scuffs, dent on the outside, and burn residue in the fire pot/glass. Used stoves have absolutely no mechanical defects. They ship from the manufacturer directly in Wisconsin. All units come with a 90 day warranty. Extended warranty options are available for up to 5 years.
Heat more with less fuel. The innovative heat exchanger in the Castle Serenity was modeled after the fins on air-cooled engines, which provides for 2.5 square feet of additional surface area for maximum thermal exchange in a compact space. The design is both unique and functional because it allows the inside of the stove to be smooth for easy cleaning and minimal ash build up, while exchanging an incredible amount of heat produced by the burning wood pellets. While other stoves are blowing your hard earned dollars outside, the Serenity stove keeps all of your warmth inside.
Adjust your heating needs to your lifestyle. The Serenity features a 24-hour programmable controller for each day of the week that has the ability to cycle on and off and adjust to a built-in thermostat depending on when heat is needed. The house can be warm when you wake up and when you come home from work, while remaining cooler during the day and at night while you sleep. Along with calendar and time based heating options, you can also set a local thermostat or manually set it on one of five burn levels. For added convenience, all controls can be programmed using the included remote control. The whisper-quiet fan offsets include speed controls to fine-tune the combustion to the pellets used, and to tailor the volume of heated air blown into the living space. Should there be an interruption, a full range of diagnostic modes help get you back up and running. Should you have any unresolved issues our qualified customer service representatives can also use the controller diagnostics to solve it quickly.
Cleaning pellet stoves is a must, but the Serenity makes it simple. Other stoves try to route hot gases through a maze of metal in order to exchange heat. This is good for exchanging heat, but terrible for effectively cleaning the stove. Eventually the maze of metal fills up with difficult-to-reach ash that impairs the stove’s ability to transfer heat into your home. The Serenity Stove is designed to be easy to clean - there are no tubes, corrugations, or hidden chambers. There is no need to take off panels or disassemble parts. Just simply cool the stove, dump the firepot and ash pan, dust off the inside panels and sweep out the exhaust pipe.
In the pellet stove industry, parts availability is not always the norm. However, at Castle Stoves we take customer service seriously and work tirelessly to ensure that all service parts are available year-round to meet our customer’s needs. We are so good at it, even customers owning competing stoves call us for parts!
FactoryPure has partnered with WarrantyLife.com to offer a 2, 3, or 5 year extended warranty that can be purchased for this item at a great price! If the extended warranty is not purchased, this item comes with a 3 month warranty. Please see our tiers and pricing below; This is an in-home warranty, so a technician coming to your home from one of WarrantyLife's 20,000 nationwide repair centers.
To add a warranty, click on one of the warranty options listed below the product pictures above, and then click the green "Add to Cart" button at the top of this page. This will add both the warranty and the product to your cart. You will receive a separate confirmation email from warrantylife.com within a few hours.
If there is no repair center near you, WarrantyLife will pay for all shipping costs associated with replacing the unit for you. The warranty covers only problems that arise affecting the unit's functionality, and not any kind of cosmetic issues.
We were excited to receive this stove. It was in perfect condition. Looks were impeccable!!... looks aren’t everything. We’ve had issues from the beginning. Ok, well, we bought the 3 year warranty. I called, they told ME to find a tech, pay and they would reimburse me. I’m in Kingman Kansas. Where to find a qualified pellet stove tech? The castle serenity is a good stove. Right now mine is a piece of shit and I’m left on my own to figure out how to fix it. Good stove, be careful though.
Stove did not function properly out of the box. Needed a new part. This should not happen if it was inspected properly prior to shipping. Company did finally send out the part; but again this should not have been necessary. Otherwise I am happy with it.
Didn’t receive a manual with the stove so I called Castle about an operating manual which they are sending!
Castle Serenity Wood Pellet Stove 1,500 sq. ft. Used
I would have given us a 5-star rating as purchasing the product went really well. Everything got fouled up in the shipping though I ended up going to Seattle 38 miles out of my way just to get the stove picked up. If anyone lives in the Seattle area they would truly understand the traffic and the time it takes.
Our knowledgeable team is standing by, ready to help you with anything that you may need.
Reach us via email for assistance. Please allow up to 24 business hours for a response.
Chat live with a real member of our team for immediate product or order assistance.
Our knowledgeable team is standing by, ready to help you with anything that you may need.
Reach us via email for assistance. Please allow up to 24 business hours for a response.
Chat live with a real member of our team for immediate product or order assistance.
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