Warranty

Warranty Information

We are authorized retailers of every brand we carry and are proud to list warranty details on each product page.

Please note that some manufacturers will require you to activate the warranty or register the product within a certain amount of time upon receipt of the machine. For complete warranty details or for any questions regarding a warranty, please visit the respective manufacturer's website.

For used or refurbished items, please see the warranty tab on the individual product page itself, as they may vary.  We offer an extended warranty option with these products.  The extended warranty kicks in after 90 days. Warranty coverage is provided by the OEM for parts and labor for the first 90 days.  The extended warranty cannot be used within the first 90 days upon receipt of the merchandise.  Please contact FactoryPure for assistance. 

Warranties do not cover shipping damage.  It is your responsibility to thoroughly inspect the packaging and merchandise you receive and report any damage immediately upon shipment.  For freight shipments, you should inspect the goods before accepting the merchandise.  If there is serious damage, you should refuse the shipment.  In any case, you can notate on the driver's copy of the Bill of Lading any concerns you have with respect to damage to the packaging or missing parts.  This makes it possible to file a claim in the event of missing pieces or concealed damage.

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Customer service

Family Owned

Delivery Truck

Authorized Dealers

Thousands of 5 Star Reviews

Customer service

World Class Customer Service

Delivery Truck

Fast & Free Shipping Options

Customer service

Family Owned

Delivery Truck

Authorized Dealers

Thousands of 5 Star Reviews

Customer service

World Class Customer Service

When you call, one of our knowledgable Texas team members picks up. You won't hear any "press 1 for this" or "press 2 for that" here.
Delivery Truck

Fast & Free Shipping Options