Excellent performance and delivery
Started great. Delivery was fast, quality was great did what they said it would do .
Ordered generator arrived damaged. Factory pure customer service contradicts own policy in refusing to accept return, forcing assistance from credit card issuer
Received my Generac ix 2000 within days or ordering. After adding oil & gas I ran it in the driveway for an hour- no problems. I used it every other day in Maine on a remote lake for 10 days with no issues. This Generac started easily every time and although it is a bit hefty at 45 lbs. and perhaps slightly louder than a 1000 watt Honda, I have no regrets. In fact, I plan on using this Generac as an emergency back-up (mainly for heating system) in case of outages at my home in upstate NY.
Poorly packed. did not get tool kit.