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Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure13814 Lookout RoadSan Antonio, TX 78233
Customer Service (M-F 8-5 PM CT)
After Hours & Weekend Sales
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Please note that any returns are subject to a 15% restocking fee and original shipping costs (unless the unit is found to be defective)
Allow the unit to sit upright for at least 2 hours before first use. The air conditioner might not be put in a right position during shipment. If do not allow the refrigerant to move back to the right position before use, the unit may be damaged.
24v Power Adapter Specifications:
Whats in the box:
I only received the battery. I had to place two orders and yet have to receive the unit. The first order they canceled and sent to someone in Texas when it was scheduled to be delivered the next day. The second order they sent out just a battery. They claim they sent a battery and a until but only a battery was delivered. It’s starting to seem like this is scam