Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Customer Service: (888) 978-4993 (M-F 8 AM - 5:30 PM CT)
After Hours/Weekend Sales: (888) 999-1522
We would love to hear from you! If you have any questions or comments, feel free to contact us at any time. Mike, Eugene, or another partner can help with expert advice and support - you can also request a phone call and we will give you a shout.
We typically respond to email inquiries within a couple of hours during the business day. You can also live chat with us via the little widget at the bottom of your screen.
To reach us by mail, contact
FactoryPure
13814 Lookout Road
San Antonio, TX 78233
Great product and service will buy again.
defective unit, is leaking from inside unit
Eccotemp i12 NG 4.0 GPM Indoor Natural Gas Tankless Water Heater Manufacturer RFB
Company has fast response at their best effort.
I know the unit was a previously used or returned item that works but I was told that the i12 was capable of providing the required flow while operating two fixtures. That is not the truth because when I turn on the bathroom tub and the kitchen sink faucet, the flow is really reduced to about two gallons and it does not allow the chamber to ignite because it doesn’t sense the required output to turn on the unit. As I said the unit function but it is insufficient for me when the need to operate two fixtures simultaneously.