Manufacturer: Castle
SKU: 12327R
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(888) 999-1522
$ 899.00
$ 899.00
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Commercial business addresses qualify for free shipping. This method requires a forklift, loading dock, or 2-3 people to get the unit off of the truck. This can also be done by backing a pickup truck to the freight truck and sliding the unit over. Freight companies do not consider schools, churches, ranches, farms, or at-home businesses as commercial addresses.
Your product can be picked up for free at a freight terminal near you. The carrier will load the item onto a truck or SUV.
When you checkout using this option, please simply use your home address - we will follow up after the order to confirm terminal options with you.
This option is for shipping to your residence - without lift gate indicates the customer has means for unloading the item off of the freight truck. This can be done manually or by backing a pickup truck to the freight truck and sliding the unit over. This product ships LTL.
The freight company will use a lift gate to lower the product to the ground curbside. This product ships LTL.
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Perfect for areas up to 1,500 sq. ft. | |
100% certified refurbished by the manufacturer | |
High efficiency & easy clean model | |
24 hour programmable controller | |
Authorized Castle dealer | |
Free same or next day shipping |
Refurbished units are clean condition and most look brand new. Many are unused returns that have never been fired up, except during testing. If there has been prior use, it is very minimal. All units are fully tested for performance and guaranteed to work like new. They ship from the manufacturer directly in Wisconsin. All units come with a 90 day warranty. Extended warranty options are available for up to 5 years.
Heat more with less fuel. The innovative heat exchanger in the Castle Serenity was modeled after the fins on air-cooled engines, which provides for 2.5 square feet of additional surface area for maximum thermal exchange in a compact space. The design is both unique and functional because it allows the inside of the stove to be smooth for easy cleaning and minimal ash build up, while exchanging an incredible amount of heat produced by the burning wood pellets. While other stoves are blowing your hard earned dollars outside, the Serenity stove keeps all of your warmth inside.
Adjust your heating needs to your lifestyle. The Serenity features a 24-hour programmable controller for each day of the week that has the ability to cycle on and off and adjust to a built-in thermostat depending on when heat is needed. The house can be warm when you wake up and when you come home from work, while remaining cooler during the day and at night while you sleep. Along with calendar and time based heating options, you can also set a local thermostat or manually set it on one of five burn levels. For added convenience, all controls can be programmed using the included remote control. The whisper-quiet fan offsets include speed controls to fine-tune the combustion to the pellets used, and to tailor the volume of heated air blown into the living space. Should there be an interruption, a full range of diagnostic modes help get you back up and running. Should you have any unresolved issues our qualified customer service representatives can also use the controller diagnostics to solve it quickly.
Cleaning pellet stoves is a must, but the Serenity makes it simple. Other stoves try to route hot gases through a maze of metal in order to exchange heat. This is good for exchanging heat, but terrible for effectively cleaning the stove. Eventually the maze of metal fills up with difficult-to-reach ash that impairs the stove’s ability to transfer heat into your home. The Serenity Stove is designed to be easy to clean - there are no tubes, corrugations, or hidden chambers. There is no need to take off panels or disassemble parts. Just simply cool the stove, dump the firepot and ash pan, dust off the inside panels and sweep out the exhaust pipe.
In the pellet stove industry, parts availability is not always the norm. However, at Castle Stoves we take customer service seriously and work tirelessly to ensure that all service parts are available year-round to meet our customer’s needs. We are so good at it, even customers owning competing stoves call us for parts!
FactoryPure has partnered with WarrantyLife.com to offer a 2, 3, or 5 year extended warranty that can be purchased for this item at a great price! If the extended warranty is not purchased, this item comes with a 3 month warranty. Please see our tiers and pricing below; This is an in-home warranty, so a technician coming to your home from one of WarrantyLife's 20,000 nationwide repair centers.
To add a warranty, click on one of the warranty options listed below the product pictures above, and then click the green "Add to Cart" button at the top of this page. This will add both the warranty and the product to your cart. You will receive a separate confirmation email from warrantylife.com within a few hours.
If there is no repair center near you, WarrantyLife will pay for all shipping costs associated with replacing the unit for you. The warranty covers only problems that arise affecting the unit's functionality, and not any kind of cosmetic issues.
The package was nearly destroyed which caused the stove to be scratched up, considerably. When asking the freight company about it, they said "that's how they received it".
Have not yet installed it, but I will follow up with my review afterwards.
Received my pellet stove sooner than I expected. Was very happy with the unit. It works perfectly and came packaged very well. Also received a follow up email making sure that everything was ok with the product and that I was satisfied. I wish every company operated this way.
Had it for a month now and it hasn’t had any issues so far so good looking at another refurbished unit to put in my barn thanks
Set on the shippers dock 5 -6 days
Before I bought my Castle Serenity pellet stove I did quite a bit of research on it and other brands of comparable size. The amount of positive reviews accompanied with a reasonable price tag made the purchase a must do. I received excellent communication from Factory Pure and delivery was a breeze. The installation is straight forward and programming easy. The functionality is superb, actually better than I expected. Cleaning the unit is also very user friendly. The stove surprisingly is very efficient and uses less fuel than I expected, too. At the end of the day all I can say is I am more than thrilled with the stove and wish I would have bought it last year, as it would have saved me a fortune in heating costs.
I will give you a review at the end of April when I come back from Florida I’m hoping I made the right choice in choosing this stove
Phone Orders: To place an order over the phone or for immediate assistance, please call (888) 999-1522. Call (888) 999-1522
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Protect your investment with an extension of the factory warranty.
Family Owned
Authorized Dealers
Thousands of 5 Star Reviews
World Class Customer Service
Fast & Free Shipping Options
Family Owned
Authorized Dealers
Thousands of 5 Star Reviews
World Class Customer Service
Fast & Free Shipping Options
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Phone Orders: To place an order over the phone or for immediate assistance, please call (888) 999-1522.
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